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#197109 - 17 May 11 3:11 pm - America/Chicago Bad News: Jabiru Auto Rental
slats Offline
Junior Member

Registered: 25 July 10
Posts: 4
Just spent two weeks in Seine Bight - a wonderful experience. Only black cloud was the car we rented from Jabiru Auto Rental at BZE. Their internet site shows a brand new Toyota Landcruiser Prado; what we got was a 1998 version that had been ridden hard and put-up wet. The manifold exhaust pipe broke (due to rust, we later discovered)in the the middle of Hummingbird Highway on the first day on our way to Seine Bight. Fortunately the owners of The Maine Stay, where we were staying, had their employee weld it for us so it stopped sounding like a Sherman tank. We planned to go to San Ignancio later in the week and decided we had best rent another car from some other agency, which we did -- a 2-year old car from Barefoot Services, which was just wonderful by comparison. We made a great decision, as the next day the gear shift on the Toyota would not go into reverse; it simply rotated 90 degress. We informed Jaribu director Eddie Bouloy of this at 9 a.m.; he showed up in Seine Bight at 2:30 p.m. and then accused us of abusing his wonderful, mechanically sound car...saying we somehow installed a rubber grommet in the gear shift housing that didn't belong there. In the meantime, his local Seine Bight mechanic had praised us for being able to get the car as far as we did.

Bottomline, I strongly recommend to anyone considering renting a car at BZE airport to avoid Jabiru; our experience was their cars are not safe and they accuse the renter of causing them to be that way.

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#197113 - 17 May 11 4:18 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Chiefsipes Offline

*

Registered: 25 January 10
Posts: 1274
Loc: Mansfield, AR USA
I don't believe I've ever seen a rental car in Belize newer than 6 - 8 years old so you were very fortunate to find one only 2 years old. The one I rented when I was there in March was a 2003 Chevy Tracker that continuously died on me, or caused me to keep revving the engine so it wouldn't give up the ghost at an inappropriate time..such as it did while I was waiting for the ferry, facing downhill, at the front of the line. Such is life in paradise.
_________________________
"We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm."
George Orwell

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#197121 - 17 May 11 8:31 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Rigrat Online   content

**

Registered: 04 October 08
Posts: 2893
Loc: Belmopan
Unfortunately you are not alone with your bad experience with Jabiru and their attitude to customers when their vehicles break down. I seem to remember Big Caver Joe having a very similar tale of woe.
_________________________

Belize Wildlife Hotline--- For advice and reporting wildlife incidents
BTL: 0800 822 8888 --- SMART: 822 8888
Or 605 8888

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#197123 - 17 May 11 10:23 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
zappy Offline

**

Registered: 14 January 08
Posts: 1564
Loc: Saskamatoon, Canuckistan
Car rental in Belize is pure crap.
_________________________
“It's so simple to be wise. Just think of something stupid to say and then don't say it.”

Sam Levenson - Author

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#197131 - 18 May 11 7:01 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: zappy]
Una Companera Offline

**

Registered: 29 October 06
Posts: 695
Loc: ATX
Perhaps travelers should not expect availability of first world amenities in a developing country.

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#197132 - 18 May 11 7:16 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
patrocle Offline

*****

Registered: 08 November 02
Posts: 235
Loc: Washington Dc
Accepting low expectations is a sure way to stay mired in mediocracy. It is possible to run a company that meets the expectations of its customers in a developing country. That is the "developing" part.

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#197150 - 18 May 11 11:35 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
jimvicki3 Offline

*

Registered: 28 April 06
Posts: 342
Loc: Co. Springs, Co./Sittee Point ...
Crystal auto rental in BC is supposed to be good. they give a free cell phone and cooler

The best would be, i think, is to have your airline that you came in,arrange a rental with the bigger names, e.g. Budget, Avis, Enterprise,etc

jim

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#197155 - 18 May 11 1:34 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
KatieValk Offline

***

Registered: 13 November 03
Posts: 3481
Loc: Belize City and Placencia
I agree; people should expect value for their money and we here need to provide good reliable services and not use 'Its Belize' as an excuse. That being said, I would not want to go into the car rental biz due to all the bad roads and people using cars they are not familiar with, on roads they have never driven on, who hit pot holes, speed bumps and just plain bad roads. Hertz has newer cars and you pay for that. I've worked with many of the rental agencies and have had my share of cars breaking down and problems between the agency and client I have to resolve in everyone's best interest. What you need is a reliable company who will respond should you have mechnical problems and get you back on the road again.
_________________________
Belize based travel specialist
www.belize-trips.com

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#197158 - 18 May 11 3:03 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
TexasRon Offline

**

Registered: 25 October 01
Posts: 622
Loc: Texas
I have always used Crystal Auto Rental so I cannot comment about any other rental agencies. I have been happy with Crystal. Flat tires are the only problems that I have had personally.


Edited by TexasRon (18 May 11 3:25 pm - America/Chicago)

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#197159 - 18 May 11 3:34 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: KatieValk]
April05 Offline

***

Registered: 07 April 10
Posts: 2316
Loc: Cayo
Katie, You are always so switched on! Go girl.

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#197163 - 18 May 11 5:16 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
slats Offline
Junior Member

Registered: 25 July 10
Posts: 4
I appreciate the responses and input...and I paid top dollar for my Jabiru rental and treated it with great care travelling over unfamiliar roads. Expecting a car that has been inspected for safety and reliability is not too much to ask...and, unfortunately, Jabiru simply doesn't care what piece of crap they foist off on their customers. Unfortunately, this is not how to treat anyone...let alone paying customers. As I said, Barefoot Services bent over backward to provide us with a safe, reliable car.

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#197165 - 18 May 11 5:58 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
zappy Offline

**

Registered: 14 January 08
Posts: 1564
Loc: Saskamatoon, Canuckistan
Quote:
Perhaps travelers should not expect availability of first world amenities in a developing country.


Why is there "First World" prices for "Developing Country" vehicles, safety, and service? The Belize Economy depends on Tourism, and this is one Tourist Industry that needs an overhaul. When do you see the "Developing Country" ... "developing" to a point where "Gouge the Gringo" is a thing of the past? I expect to pay a premium...But for that premium, I want a safe useable product without the " this scratch wasn't here, and YOU destroyed my 1992 Explorer with 357000 miles on the odometer...an odometer that doesn't work" BS. It has little to do with economy of scale.

Like I said before, "Car rental in Belize is pure crap."


Edited by zappy (18 May 11 6:07 pm - America/Chicago)
_________________________
“It's so simple to be wise. Just think of something stupid to say and then don't say it.”

Sam Levenson - Author

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#197171 - 18 May 11 8:28 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: zappy]
aquamarine Offline
Full Member
*

Registered: 14 March 10
Posts: 75
Originally Posted By: zappy
Car rental in Belize is pure crap.


the whole country is...with some few exceptions.....

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#197182 - 19 May 11 5:22 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: aquamarine]
zappy Offline

**

Registered: 14 January 08
Posts: 1564
Loc: Saskamatoon, Canuckistan
Quote:
the whole country is...with some few exceptions.....


...I never said that, and I don't agree. I love Belize...I don't like Belize car rentals.
_________________________
“It's so simple to be wise. Just think of something stupid to say and then don't say it.”

Sam Levenson - Author

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#197187 - 19 May 11 6:31 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
MangoCreek2 Offline

***

Registered: 16 June 10
Posts: 314
Barefoot rentals in Placencia has treated me very well in the past. Haven't used them recently but a year ago they had good reliable cars and good service.

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#197188 - 19 May 11 6:50 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Chiefsipes Offline

*

Registered: 25 January 10
Posts: 1274
Loc: Mansfield, AR USA
The vehicle I rented in March was from Matus in SI. Although the car turned out to be junk I must say that Mr. Matus was very accomodating when I returned it. While I was making my payment before I left his mechanic came in and told him that I was right and that something was wrong with the fuel system, the transmission, or both. Mr. Matus was very apologetic and said that he hoped my bad experience wouldn't keep me from renting from him again. I liked his attitude, so will probably give him another try next time down.
_________________________
"We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm."
George Orwell

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#197190 - 19 May 11 7:14 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
KatieValk Offline

***

Registered: 13 November 03
Posts: 3481
Loc: Belize City and Placencia
The car rental agencies are not regulated thru the BTB, but I recently raised the issue they should be, as most rentals are probably via tourism and should be scrutinzed as closely as tour operators, hotels, etc are.
_________________________
Belize based travel specialist
www.belize-trips.com

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#197191 - 19 May 11 7:47 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
LanSluder Offline

**

Registered: 04 May 04
Posts: 8109
Loc: USA/Belize
Over the years I have used Budget Belize more than any other rental company and have always had very good service with vehicles in good condition.

--Lan Sluder

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#197198 - 19 May 11 10:18 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Wealth_Ships Offline

***

Registered: 06 May 11
Posts: 303
Loc: Placencia, Belize
I used Buy Belize for my first visit to Belize. Just like you, Slats, the car was not as advertised in the picture. The radio didn't work, the passenger window wouldn't roll down, and the Engine light came on the whole trip. They did pick us up at the airport on time tho, and the car didn't break down.

After moving from San Pedro to San Ignacio, I rented a car from Discount Car Rental. Upon returning it, they tried to accuse me of causing paint damage on the backend, when during the walk through the desk agent told me not to worry about indicating any damage on the back end on their check out inspection form "because people always damage that area with their luggage." I was furious and told them if they even tried to charge my credit card for damage I'd dispute it and win, so they let it go. But I was amazed they even did it in the first place - it felt like a set up, and lesson learned on my part - fill out the form no matter what!

So Lan, if I ever need a car again, I'll try Budget Belize. And Katie - I 100% agree with you. BTB does need to regulate this area - it seems like a no brainer, huh?


Edited by Tony (30 May 11 3:31 pm - America/Chicago)
_________________________
Sharon Hiebing-Tzib

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#197695 - 30 May 11 3:35 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
terdalfarm Offline

***

Registered: 21 January 07
Posts: 1156
Loc: Tulsa, Oklahoma
Chief,
I've rented from Matus several times and have been happy. Their vehicles are older and all come with "issues" so it helps to know that going in.
I've used Panchos most often and have liked their vehicles and service.
I've rented from Crystal a couple of times and like them as well. Basically, I've had good experiences with car rentals in Belize. I take them on terrible roads in Cayo (& Toledo) and they always get me there and back. --Erik
_________________________
Erik Terdal

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#197703 - 30 May 11 4:23 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Chiefsipes Offline

*

Registered: 25 January 10
Posts: 1274
Loc: Mansfield, AR USA
I actually had to laugh a couple of times when the car gave me trouble, because you know what? It was better than walking. Mr. Matus told me when I rented the car that if it broke down anywhere to give him a call and he would come and get me. He gave me his office number, his home number, his cell number, and his brother-in-law's cell number. He said that these were the only vehicles he had and if one of them broke down and I got frustrated and walked away from it he would never see it again. He was very earnest about that.
_________________________
"We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm."
George Orwell

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#197723 - 30 May 11 7:31 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
terdalfarm Offline

***

Registered: 21 January 07
Posts: 1156
Loc: Tulsa, Oklahoma
Great story.
My last rental from Mr. Matus was in December. I did a little walking.
I was way up a road in the MPR area. Got pretty rough. I decided to park and walk. Lots of military cartridges were on the ground. My friend said the Brits used to use this road--but they decided the road was too bad. I figure if an old Trooper from Matus got me as far as the British military could go, it was good enough for me. I was happy to walk beyond that point. --Erik
_________________________
Erik Terdal

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#197737 - 31 May 11 3:41 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
DALOANSTER Offline

**

Registered: 06 October 08
Posts: 265
Loc: Mango Creek,Silkgrass,Hummingb...
Our phone # has changed from website. New # 669-6972 We deliver and pick up our vehicles

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#198085 - 05 June 11 7:34 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Shadow Offline

**

Registered: 20 November 98
Posts: 623
Loc: Anchorage, Alaska
I have rented from many Belize companies over the many years of my visits including Budget, Jabiru, Matus, Buy-Belize, Vista and several that are no longer operating. My Belize rental car needs are pretty specific - 4WD, high-clearance, large capacity (generally a pickup with a locking cap), manual transmission, good tires and battery and an all-important working cigarette lighter (for charging small batteries). Diesel is a big plus. When I find a company that works for me, I keep renting from them unless I feel like I am either being screwed or penny-pinched (or they go out of business or are too expensive). I don't expect pretty or new or low mileage, just something that works and fits my criteria. For my past two month-long visits I have rented from Vista. They have been wonderful in terms of customer service. My last visit, my vehicle did not fit the bill and I had a lot of trouble with it. Vista bent over backwards to make it right for me, tracking me down by phone at BFREE and even meeting me in Cockscomb with a replacement vehicle that was great. That kind of customer service means a lot. I would definitely recommend them.
_________________________
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Mayflower Bocawina National Park DVD at
http://www.youtube.com/user/MayflowerBocawina
Birds of Belize DVD at
http://www.youtube.com/user/BelizeBirds

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#202444 - 23 September 11 4:46 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
regallkn Offline
Junior Member

Registered: 19 September 11
Posts: 6
I rented a car from Jabiru last week. It was a piece of junk. On my last day in Belize while returning to the airport, I got a flat tire, so I put the spare on. Wow, it was flat and had a hole in it. I called Jabiru office 3 times with no answer and left 2 messages on the owners cell phone. We waited along side the road in the middle of nowhere hoping someone would return our call. We finally flagged down a passing truck and were told the closest place to get the tire fixed was Orange Walk, a 45 minute drive. We ended up paying them $200US to drive us to Belize City, locked up the car and left it. In Belize City, we told Jaribu that there car had a flat, the spare was flat and we left it since we could not get a hold a anyone, they told me it was my fault and responsible. I left and they had airport security remove me from the airport, I was brought by security back to their office and forced to pay them $1000 US before being released. Total cost for my 1 week rental was $1400, for a piece of junk that was worth about $1000 that was not maintained and had a flat space. AVOID THEM!

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#202445 - 23 September 11 4:50 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
catdance62 Offline


**

Registered: 06 October 03
Posts: 3979
Loc: Texarkana USA
regallkn, you need to put that on Trip Advisor and other similar sites as well as a warning to others.

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#202448 - 23 September 11 5:38 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
LanSluder Offline

**

Registered: 04 May 04
Posts: 8109
Loc: USA/Belize
US$1000 for a flat tire? Perhaps there is more to this story.

But if true, besides TripAdvisor you should contact the Belize Tourism Board. The BTB lists Jabiru on its car rental page, thus giving it the BTB imprimatur.

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#202454 - 23 September 11 6:31 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Rigrat Online   content

**

Registered: 04 October 08
Posts: 2893
Loc: Belmopan
Really seems to me that the majority of rental car woe stories all seem to be from people who rented from Jabiru.
_________________________

Belize Wildlife Hotline--- For advice and reporting wildlife incidents
BTL: 0800 822 8888 --- SMART: 822 8888
Or 605 8888

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#202456 - 23 September 11 7:11 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
otellos Offline

***

Registered: 13 November 07
Posts: 141
Loc: US
The driver is responsible for the condition of the car

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#202459 - 23 September 11 7:24 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Barnacle Offline


***

Registered: 09 January 04
Posts: 4870
Loc: Maya Beach,
over the years i have seen some real beauts come into the parking area. i can't say which company had the good or bad ones but one comment stuck with me. "here are your car keys, and this gallon of brake fluid,, you're gonna need that."

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#202471 - 23 September 11 10:34 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
jeeboo Offline
Junior Member
*

Registered: 23 September 11
Posts: 5
This Jabiru guy Eddie Bull something is also the CEO for Bravo Motors, the Isuzu and Nissan dealer. Imagine the ride you would get buying a vehicle from them then getting this kind of service. And yes there is tons and tons of horror stories coming from that place too.

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#202484 - 23 September 11 3:44 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: otellos]
regallkn Offline
Junior Member

Registered: 19 September 11
Posts: 6
Classic! Sounds like you work at Jaribu. They rent you a car with a flat spare and when the car breaks down, they don't answer your calls for help and hold you hostage in Belize until you fix their car for them. If the timing belt broke they would have told me I should have had a mechanic check it before I left.

Stay away from Jaribu!

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#202491 - 23 September 11 5:44 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: otellos]
Chiefsipes Offline

*

Registered: 25 January 10
Posts: 1274
Loc: Mansfield, AR USA
Originally Posted By: otellos
The driver is responsible for the condition of the car


Only to the point that it is returned in no worse physical condition than it was in when taken possession of by the renter..being dirty doesn't count, the rental company washes the car. If the vehicle breaks down the rental agency takes responsibility for that. A flat tire is one of those gray areas that the renter should ask about before renting the vehicle. If there is a breakdown, and after trying to contact the rental agency the renter gets no response, then the rental company is on its own as far as I'm concerned. If I rented a vehicle and had a breakdown, and got no response after numerous attempts to contact the company, I would leave the keys in the ignition and walk away from that piece of junk to the nearest other rental car company and give them my business. Either they stand behind the vehicles that they rent, or they have to entertain the possiblity of a lost vehicle. Don't leave your cutomers stranded..pretty simple idea.
_________________________
"We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm."
George Orwell

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#202496 - 23 September 11 6:30 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Bonzerman Offline


Registered: 18 January 11
Posts: 112
If you rented the car and paid with a credit card, I would suggest initiating a "chargeback" with your credit card provider. Check the link below.


http://merchantaccountprocessing.blogspot.com/2011/06/chargeback-policies-of-credit-card.html

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#202498 - 23 September 11 6:59 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
BZGringo Offline

**

Registered: 31 July 08
Posts: 615
Loc: Consejo, BZ
Cheif, all good in theory, but if the car breaks down in the middle of nowhere. what then? I had a rental years ago, and an ignition wire had jiggled loose on the Consejo Road. Made it to the hotel, but the car wouldn't start 3 hours before our departure flight. I called them and they were threatening me with towing fees, etc, thankfully someone locally discovered the loose ignition wire, replugged it, a little duct tape and we were on our way.

The pre-rental routine of going over the vehicle to review existing damages, what a laugh that is. You better make sure every scratch, ding, dent, crack in the windshield, etc is noted or else!

Charging back the credit card, another good idea in theory. But as with several other issues I had and disputed, the onus is unfortunately on you to prove it. I had a double charge at a hotel years ago that took an unbelievable effort to unravel. The hotel insisted I'd rented two rooms (the original reservation was charged to one room, for some unexplicable reason, they checked me into another) I took 3 months and a lot of effort to unravel. If you had the rental car in your poesession, and a signed contract, I'd doubt you'd get it overturned regardless of the circumstances. But good luck though......





Edited by BZGringo (23 September 11 7:01 pm - America/Chicago)
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#202499 - 23 September 11 7:17 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
LanSluder Offline

**

Registered: 04 May 04
Posts: 8109
Loc: USA/Belize
All other things being equal, the international franchise car rental locations in Belize (Budget, Hertz, etc.) are going to treat you better and provide better cars because they have certain minimum standards to meet to keep their franchise requirements, and these international franchises depend to a great extent on repeat business.

If you're a penny pincher and want to save a little money, you may do so with a small local operator, that most customers use once and never again, and things probably will be okay, but you pays your money and you takes your chances.

I have been using Budget in Belize for 17 or 18 years and have always had a good experience.

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#202522 - 24 September 11 11:28 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: Bonzerman]
bigcaverjoe Offline


Registered: 03 March 08
Posts: 151
Loc: Texas
Originally Posted By: BONZERMAN
If you rented the car and paid with a credit card, I would suggest initiating a "chargeback" with your credit card provider. Check the link below.


http://merchantaccountprocessing.blogspot.com/2011/06/chargeback-policies-of-credit-card.html


My own problems with Jabiru are well documented on this forum. I was left stranded on the Southern Highway and hitchhiked back to my hotel.

The charge back does work but you have to put a lot of effort into it and have a bank willing to fight. I even canceled my credit card at my banks recommendation before Jabiru could charge me anything additional. They used a prohibited trick on the credit card machine to force a $900us charge through on the canceled account because of the preauthorization.

During the charge back process, Eddie falsified many documents including mechanics invoices (he has in house mechanics). He claimed the damage to the vehicle was something completely different than what actually broke and provided sworn statements that I broke something completely different.

I provided sworn statements from passengers, locals and two hotels to no avail. I lost the charge back dispute with them twice and was forced to produce more documentation each time. Luckily, I have many friends in Belize and was more than willing to fight back just on principle.

I finally won when we went to international arbitration with MasterCard. I'm pretty sure I got to arbitration because I finally compiled a list of unrelated traveler complaints against Jabiru from various online websites where they had done the exact same thing to other people.

Jabiru was required to post a $1000us bond before arbitration would start. They refused to do so and lost. It took a lot of time, many letters and phone calls and a willing bank to push the process to this point. Belize Bank supported Jabiru every step of the way.

So, be very careful because they will out right lie to win the charge back.

Joe

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#202523 - 24 September 11 11:31 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
KatieValk Offline

***

Registered: 13 November 03
Posts: 3481
Loc: Belize City and Placencia
Eddie Sr has Jabiru. Eddie Jr has Bravo Motors.
_________________________
Belize based travel specialist
www.belize-trips.com

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#202528 - 24 September 11 3:29 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: jimvicki3]
D InTheShade Offline

***

Registered: 01 February 08
Posts: 762
Loc: Calgary, Mile 5 Southern Hwy
Crystal rentals I thought was awesome! I had a 17 day rental and was using their little Suzuki 4x4 for transplanting and landscaping. The back hatch was getting harder and harder to unlatch. On day 13 it was seized. They ran a replacement vehicle (upgrade) out on day 14 to Dangriga met at the agreed place on time no problems. No questions. No extra charges.
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#202531 - 24 September 11 4:28 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
LanSluder Offline

**

Registered: 04 May 04
Posts: 8109
Loc: USA/Belize
I agree that Crystal is a good operation. They are the largest car rental company in Belize and while they are overpriced like other car rental companies in Belize, renting sometimes high-mileage used cars at prices considerably higher than what you'd pay for a nearly new car in the U.S., they do a good job.

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#202536 - 24 September 11 7:45 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
catdance62 Offline


**

Registered: 06 October 03
Posts: 3979
Loc: Texarkana USA
Back when we rented cars, Crystal was always the best bet.

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#205180 - 12 November 11 11:04 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: regallkn]
jabiru5976 Offline
Junior Member

Registered: 12 November 11
Posts: 1
First let me clarify that this renter is not stating the true facts about the situation. I am the owner of Jabiru Autorental and I stand behind the quality of all my rentals. I have a 24 hour emergency service line available for all my customers, which I can assure you we answer. There are times when customers are in remote areas of the country and telephone service signals are not avaiable and would not be able to make contact. As for this incident, here are the facts: The renter damanged 3 tyres not one, a cv joint, a lower control arm and a transmission mount and attempted to flee the country after abandoning the vehicle on a remote road. We also had to pay a substantial amount to a towing company to retrieve the vehicle. These are the facts of this situation.

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#205195 - 12 November 11 7:37 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Rigrat Online   content

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Registered: 04 October 08
Posts: 2893
Loc: Belmopan
No, I doubt they are really the facts. The most likely facts are that Jabiru rents out vehicles that are poorly maintained, and old. When they break down, Jabiru tries to recoup the cost of fixing their vehicle by pursuing the renter for everything including stuff that was already damaged upon delivery.
Why is it that on these forums we continually read the same stories about Jabiru, and yet we hear very little tales of woe from any of the other rental companies.
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#205197 - 12 November 11 10:35 pm - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: slats]
Chiefsipes Offline

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Registered: 25 January 10
Posts: 1274
Loc: Mansfield, AR USA
Budda Boom..
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#205201 - 13 November 11 5:31 am - America/Chicago Re: Bad News: Jabiru Auto Rental [Re: jabiru5976]
bigcaverjoe Offline


Registered: 03 March 08
Posts: 151
Loc: Texas
Originally Posted By: jabiru5976
I am the owner of Jabiru Autorental and I stand behind the quality of all my rentals. I have a 24 hour emergency service line available for all my customers, which I can assure you we answer.


Really, they do have an emergency line and do answer! They then chastise and berate you for "roughing up" their vehicles! Eddie stands behind their quality 100%, when considering the man, this is not saying much....

I've personally been left stranded by this company on the southern highway after a part that had previously broken and was epoxied back broke again and punctured the radiator. I was forced to hitch hike as we had not seen buses for a while. Ended up being picked up by a very nice 18 wheeler driver.

I was a loyal renter before that having spent several thousand usd with them over the years.

I agree with Rig, I'd like to know why we rarely hear about these kinds of troubles with other rental companies? Please tell us Eddie, we'd like to know.

-J

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